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Mastering the Ladder

Last Wednesday evening, my son went to his first flag football practice of the season. He has played for the past couple of years with dads coaching. While he learned quite a bit initially, things leveled off last year. This year, his coaches are part of the staff at the recreation center and all have […]
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In Blog Posted

Eliminate the Guessing for Content Creation

Do you struggle to create content for your business? Whether it’s marketing content, a blog or even subjects for webinars, many companies are challenged to find relevant content. When you try to connect in a relevant way with your target customers, it leaves your guessing about what is relevant. Examples of this struggle might be […]
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In Blog Posted

Are You Scared of Your Customers?

One of my clients wants to double in size in the next few years. Their service is amazing, and customers regularly choose to use them repeatedly. With 30 years of experience in the B2B services space, I know one thing:  it is not easy to consistently deliver excellent service. The promise of technology to solve […]
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In Blog Posted

A Starting Point for Growth

Are you looking for more growth in your business? One of the most reliable ways to grow your business is to significantly improve customer service. The toughest question for most businesses is how to get started on a significant change. Over the last six years, I have been helping companies listen to and create growth […]
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In Blog Posted

Don’t Jump to the End

    As salespeople, we often jump to the end — providing a proposal — because we are excited about the opportunity. This can lead to a break in the sales process and losing the opportunity. I was recently reminded of this… Last week, I heard back from a prospect after over 2 months of […]
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