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Eliminate the Guessing for Content Creation

Do you struggle to create content for your business? Whether it’s marketing content, a blog or even subjects for webinars, many companies are challenged to find relevant content. When you try to connect in a relevant way with your target customers, it leaves your guessing about what is relevant. Examples of this struggle might be […]
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In Blog Posted

Are You Scared of Your Customers?

One of my clients wants to double in size in the next few years. Their service is amazing, and customers regularly choose to use them repeatedly. With 30 years of experience in the B2B services space, I know one thing:  it is not easy to consistently deliver excellent service. The promise of technology to solve […]
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In Blog Posted

A Starting Point for Growth

Are you looking for more growth in your business? One of the most reliable ways to grow your business is to significantly improve customer service. The toughest question for most businesses is how to get started on a significant change. Over the last six years, I have been helping companies listen to and create growth […]
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In Blog Posted

Don’t Jump to the End

    As salespeople, we often jump to the end — providing a proposal — because we are excited about the opportunity. This can lead to a break in the sales process and losing the opportunity. I was recently reminded of this… Last week, I heard back from a prospect after over 2 months of […]
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In Blog Posted

Waiting to Find Out

This Monday, my daughter tried out for the dance team at the high school she will be attending next year. This was a big deal for her and I think she has a good chance of making the team. She is my oldest and, in my “unbiased” opinion, a pretty talented dancer. (She would probably […]
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In Blog Posted

Is It Time to Course Correct?

We are half way through the fifth month of the year and, as salespeople, our thoughts are contemplating the quarter end. Will it be a glorious one for you or is the stress setting in? If you are on the not-so-great side of things, you are probably in for a difficult conversation with the executive […]
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In Blog Posted

The Problem with Fat and Happy

When I started my business in 2009, most companies were desperately trying to hang on, or were not taking chances with their success. They were investing in their sales process to remain a viable business or to ensure their success. The biggest challenge was budget due to the economy and the affect it had on […]
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